Frequently Asked Questions

How much does the shipping cost?

Worldwide shipping is free for orders above $50 and it costs $9.90 for orders up to $50.

How long does it take to get my order?

Your order will be packed and shipped latest the next working day. The orders placed before 13h in working days usually shipped the same day. We don’t pack and ship on Saturdays and Sundays or public holidays.

US orders take 2-3 days after we ship and Europe orders 1-3 days. For the rest of the world it may take up to 7 days.

Where do you ship from?

We ship from Istanbul.

Where are you located?

We are an Istanbul based company but we have an office and warehouse in Berlin too.

Do you accept returns?

We accept items in original condition (unworn, unwashed) for returns after 30 days of you received the order.

Is return shipping free?

Return shipping is free only for orders that ship to Germany.

For orders that ship to other locations than Germany, we still accept returns but the cost of return shipping must be paid by you.

How can I return an item?

You can start a return request by signing into your account or sending us an email with your order number and style number of the items you want to return.

Our return address is:

Mehmet Taskin
BohoClandestino
Dorfstr. 14, 15566
Schöneiche bei Berlin, Deutschland

Can I get a refund?

Yes, as soon as we receive your return, we’ll check the items, and if they are in their original condition, we’ll issue a refund or store credit (as you requested) immediately.

Depending on the payment method you have used, it may take up to 10 days to receive the refund.
If you have paid by a gift card, a new gift card will be issued for you.

Can I exchange?

No, we don’t have an exchange system. If you want to exchange an item, you need to return the item and place a new order.

Which payment methods do you accept?

You can pay by Mastercard, Visa, American Express, Discover, Maestro, Visa Electron, JCB, Union Pay, Diners Club International, PayPal, Apple Pay, Amazon Pay, Afterpay, and BohoClandestino Gift Certificates.

Can I order by phone or email?

Yes, if you prefer to order by phone, you can call us or write us on WhatsApp, telegram, or signal or email us.

We need the item style number found in the details part of the product page and the size you want. We can then calculate your order total and send you a payment link via email. You can click on the link and complete your payment. Then we’ll ship your orders in the same way as online orders.

Do you wholesale?

Yes, if you have a physical store and wish to sell our products in your store, and your store is not in an area where another nearby store sells our products, we are happy to establish a long-term business relationship with you.

Business involves good communication. Please don’t hesitate to contact us; we are here for solutions and always with a constructive approach. We speak English, Spanish, and German.

We have an office and warehouse in Berlin and happy to support you from there too.

and please visit our website dedicated to wholesale:

wholesale.bohoclandestino.com

There you can easily place orders with shipping costs calculated and added.

Can I purchase gift certificates?

Yes, gift certificates can be purchased from bohoclandestino.com in amounts between $25 - $1,500 by clicking here and redeemed online. Gift certificates are sent to the email address of your choice immediately. You will receive a confirmation email when the Gift certificate is sent.

BohoClandestino gift certificates can only be redeemed in the currency in which they were originally purchased.

Gift certificates will expire after 180 days.

We only send eGift certificates; we don’t send physical gift certificates. But you can print them and send them yourself. 

How can I redeem a gift certificate?

To redeem a gift certificate, enter your gift certificate number on the payment page at checkout. 

Gift certificates can only be redeemed in the currency in which they were originally purchased. 

How can I check the balance of my gift certificate?

You can check your gift certificate balance anytime by clicking here.

What happens if I loose my gift certificate code or it’s stollen?

We can not reissue Gift Certificates that are lost or stolen.

Can I return the items purchased with a gift certificate?

Yes, if you paid for your order using a Gift Certificate, a new Gift Certificate will be sent to the email address used on order for the refund automatically. 

Can I return a gift certificate?

No, gift certificates cannot be returned or exchanged.

Do you employ children?

No, we don’t use any child labor and have no business relationships with any company which does so.