We accept items in the original condition (unworn, unwashed) for returns 30 days after shipping.
Free returns are valid only for orders that ship to Germany. We accept returns for the orders that ship to locations other than Germany, but we don’t pay for the shipping of returns. Which means you should pay for the shipping.
We accept returns to our warehouse in Germany.
You need to start a return request by signing into your account or sending us an email (firstname.lastname@example.org) with your order number and style number of the items that you want to return. Then pack and ship your return by any trackable shipping method to the address below:
Dorfstr. 14, 15566
Schöneiche bei Berlin, Deutschland
After shipping, please send us an email with the tracking number.
We’ll issue a refund or store credit (as you requested) as soon as we receive the returned items.
Depending on the payment method you have used, it may take up to 10 days to receive the refund.
If you have paid by a gift certificate, a new gift certificate will be issued for you.
We don’t have an exchange system. If you want to exchange an item, you need to return the item and place a new order.